I bought tomotoes for $4 a kg but was charged $5.90 a kg ( which were the more expensive tomotoes).
I raised this with the supervisor and overall I was treated as if I was interrupting his day. I took him to the tomotoes and he attempted to say that the tomotoes I had purchased were the $5.90 tomotoes as they looked similar to the $4 tomotoes. While they were similar looking tomotoes, there was actually a slight difference. Anyway the fact is my tomotoes were the $4 a kg tomotoes. Staff at the checkout should check if they are not sure.
He agreed to give me the amount I had been over-charged back. I then quizzed him about the store policy about being overcharged and asked if the policy is that the customer receives the item for free in a situation like this. I also informed him that being overcharged is a big inconvenience for customers and something like this is not just a minor issue , especially for customers who may be on very low incomes. In fact being overcharged is against the law. I eventually received a full refund and was given the tomotoes for free.
Woolworths need to train their staff better to ensure fruit and vegs. are scanned correctly.
This is their problem, not the customers’ problem. Customers should be charged correctly for items bought. However it seems that customers have to be very careful and check every item that is scanned.
And when a mistake is made, Woolworths needs to be honest about it and have respect for the customer who is spending time raising the problem and helping other customers to not go through the same experience.Woolworths makes so much money out of customers and needs to make more effort that illegal actions like this do not occur.