It does not surprise me that you work in an outlet that has a problem with customer theft, as it is a serious issue for some stores. I stand by the rest of that comment too though - it is nowhere near what the business council and various retail associations/companies put it out to be.
Let’s look at two lines that could be fed to consumers by retail businesses regarding price rises - one has been used in various forms for decades and the truthful one has never been used for obvious reasons:
1. We understand at this uncertain time in the economy that our customers will not be happy with the noticeable rise in price of many products across our range. It is not a decision we came to lightly, but the continuing rise in customer theft from stores when added to other business costs has meant this change was unfortunate but necessary. We appreciate your understanding.
2. We understand at this uncertain time in the economy that our customers will not be happy with the noticeable rise in price of many products across our range. It is not a decision we came to lightly, but the continuing rise in our staff stealing from our stores along with stock breakages from mishandling by our staff has meant that this change was unfortunate but necessary. We appreciate you understanding that it’s common business practice for the consumer to pay for company failings, such as cutting costs in staff training in loss prevention or ensuring our employees feel so valued they would not think of stealing from us.
On your comments regarding the South Australian Office for Consumer and Business Services thank you for putting that up, it’s a great link for people living in/visiting South Australia so they can check what rights they have. Unfortunately due to the makeup of our nation we will never have national laws covering these types of issues, it will always remain a hodgepodge of state regulations based on the whims of whoever is in power at a given time, like our road rules lol.
P.S. If I was working in any company dealing with easily portable goods (not just retail) and saw you checking the bags of EVERY staff member including management, I’d be telling you good job too! Believing in the inherent goodness of all employees in a company is just as stupid as believing in the inherent goodness that capitalism instills lmao;