I understand from this comment that it applies only to business which operate in Australia and have ABNs. There are many businesses which operate in Australia which donāt have ABNs but have call centres and keep information on their customers. These include booking sites, foreign service providers and financial services (such as some credit card providers who you may be connected with if one loses a card, especially when travelling).
Only keeping information on lists for businesses with ABNs may unfairly advantage those foreign (multinational) without ABNs. In the public eye, it may advantage those not on the ālistā as a consumer could easily make the wrong assumption.
I am unsure how this would help scams. If we try and argue that there is a higher risk existed from an overseas call centre, they would have similar similar to outsourced (and possibly inhouse) call centres as they would have access to the same information. Australia has criminals looking to profiteer no differently to other countries.
Also, there are many internet conspiracies about foreign call centres being the origin of scamsā¦such as they scam the same customers in their down time using information they have. These are conspiracies/internet myths. Scam call centres usually robocall numbers or use information publicly available (such as from publicly available online information or though data breaches) to perpetuate their scams.
Mental health, I am not sure how having a incomplete list of some businesses in Australia would improve mental health. In some ways, it may create more confusion especially when the list is incomplete as outlined above.
Possibly could create more jobs, but, call centres are known to have a large turnover of staff (churn) due to the working environment. In additional to churns, if it is a part time call centre, then it is likely that existing staff would take on additional workload responding to phone enquiries in their spare time. This churn and resulting impact on employees may reduce the overall argument of job creation.
Furthermore, some of the commercial call centres provide services for international companies (outside Australia). If Australia adopts a law which seems to push to onshore call centres, then other countries would also reciprocate. When they reciprocate, there is potential to be to corresponding job losses in local call centres which currently provide international call centre services.
Isnāt far more important that call centres are required to abide by Australian and relevant other sovereign laws, when they can be used by Australian consumers. If it is an Australian business, no matter where the call centre is located, they already need to operate in compliance with Australian laws. So having a list may have little benefit to the consumer as businesses operating in Australia already are required to meet Australian laws.
I have seen arguments about difficulties in understanding overseas call centre ascents etc, but this is also a misnomer as Australia is a multicultural society providing job opportunities for all. There is a high potential that a call centre based in Australia will have personnel with ascents.