We have two Asco appliances (dishwasher and washing machine) and intended to make our new kitchen an all Asco kitchen with new ovens, cooktop, exhaust fan and refrigerator.
After our little fiasco in the week before Christmas that supplier won’t even make it onto the list of possible suppliers. Our dishwasher (just over 6 years old) decided to keep the door locked - the latch had failed. We rang Asco to find out how to get the door open - “sorry we don’t have anyone here who can help you. You will need a service agent”. “Ok please send one!” “Sorry they are all booked up and could possibly get there second week of January 2001”. By this time I was not a happy camper so decided to try and fix it myself. (As I had to do with the Asco washing machine when a valve died at 4 years old). I removed the door and found the problem and phoned to order the part (black plastic lever notorious for breaking) only to be told they don’t supply counter sales and I would have to wait for a week for a courier delivery. In my diplomatic, quiet way, (bullshit) I asked to speak to the manager and things started to move. They were supposed to ring me to let me know when I could pick it up. My partner had to ring them mid afternoon the next day and collected it. Machine was back in action that night.
Now I know this is a long explanation but it highlights a problem that Choice needs to address. It’s OK to say which is the best performing appliance, but some idea of reliablity and customer service (or lack thereof) would be a big help in deciding which brand to buy. I am sure if you asked your members you would get a very accurate description of how well an item lasts and in the event of a failure, the companies attitude in sorting it out. Asko fail in both departments and I will never ever buy another Asco product.