When we rely on no cash a hiccup at a bank can be much more to itās customers as can be seen from this article and Commbanks letter to itās users:
Copy of first email received at 3.40 pm 17/10/2019. Outage had been ongoing since 12.15 pm at leastā¦really sure they were actively letting their clients know about the outage as it only took at least 3 hours to get a message out.
" Dear Customer,
We are experiencing an issue with our network this afternoon that is affecting banking services.
We are very sorry for the inconvenience this is causing you.
What is working?
Our ATM and EFTPOS merchant services are working.
Our debit and credit cards are working, however, some debit card payments may be affected.
The CommBank app and NetBank are available with limited functionality.
What is affected?
- BPAY services including PAY-ID payments not available;
- Cardless Cash not available;
- Some in-branch services;
- Some call centre services;
- CommBiz log-on and some CommBiz payments.
A small number of branches have closed but we are working to get them all reopened.
Who can I speak to?
We are experiencing higher than normal volume of calls to our contact centres which means there are longer wait times.
Some of our contact centre services are also impacted limiting what services we can provide.
When will the problem be fixed?
We are working urgently to fix the problem and will have services restored as soon as possible.
Where can I find more information
We will keep you updated with regular posts on this page at commbank.com.au/info and on our Facebook and Twitter pages.
With our sincerest apologies
The CommBank team"
The following is a copy of their page that is linked to in the email above about the issueā¦so far 9 hours of the problemā¦
" CommBank update
Find out the latest information that may be affecting your banking services with CommBank.
Thursday, 17 October 2019
Update 9:15pm
We continue to urgently work to restore impacted services as soon as we can. We apologise to all our customers affected by this issue.
Update 7:20pm
The issue impacting some of our services is continuing and we are very sorry for this inconvenience.
Rest assured we have our very best people working hard to restore services as soon as we can.
We will continue to provide further updates here.
Remember to be vigilant for hoaxes and scams and please be aware of unsolicited calls. Weāll never ask you for your banking information by email or text message. For tips and ways to protect yourself from scams please visit our Scam Awareness page.
Update 5:30pm
We apologise to our customers affected by this issue. We continue to urgently work to restore impacted services.
We thank all customers for their patience.
Update 4:15pm
Our teams are working urgently to fix an issue with our network. Weāre very sorry for this and thank customers for their continued patience while work to restore services.
Our ATMs (except Cardless Cash and Cardless Deposits), EFTPOS merchant services, debit and credit cards are working.
What is affected?
- Some debit card payments may be impacted;
- CommBank app and NetBank payments;
- BPAY services including PAY-ID payments;
- Cardless Cash and Cardless Deposits not available;
- Some in-branch services;
- Some call centre services;
- Processing of some CommBiz payments.
Naturally this issue is causing a higher than normal volume of calls into our call centres, which means there are longer wait times. Some of our call centre services are also impacted meaning we are unfortunately limited in what services we can provide customers at this stage.
We will also continue to provide updates here and on our Facebook and Twitter pages.
Update 3:00pm
We continue to experience an issue with our network this afternoon that is affecting banking services.
We are very sorry for the inconvenience this is causing you.
We are working urgently to fix the problem and will have services restored as soon as possible. All customer accounts are safe.
Further information regarding what services are working and which are affected is below in the 2pm update.
We will keep you updated with regular posts on this page and on our Facebook and Twitter pages.
Update 2:00pm
There is currently an issue impacting some of our services and our teams are working urgently to resolve this.
We are really sorry for this.
What is working
Our ATM and EFTPOS merchant services are working.
Our debit and credit cards are working, however, we are aware some debit card payments may be impacted.
Whatās not working
The following services are impacted:
- CommBank app and NetBank payments and BPAY services including PAY-ID payments;
- Cardless Cash not available;
- In-branch services;
- Some call centre services;
- CommBiz log-on and some CommBiz payments.
Who can I speak to about this?
Due to this issue we are experiencing higher than normal volume of calls into our call centres which means there are longer wait times.
Some of our call centre services are also impacted meaning we are unfortunately limited in what we can provide.
We apologise for this.
Some of our branches are also impacted and because of this have temporarily closed.
Where can I find more information
To keep you updated, latest information can be found on this page.
We will also continue to provide updates on our Facebook and Twitter pages
Update 12:30pm
We are urgently working to resolve an issue affecting some of our services. Weāre very sorry for this.
Our ATMs and Point-Of-Sale merchant terminals are available and working.
We are currently aware that the following services may be impacted:
- Payments including PAY-ID and BPAY services in CommBank app and NetBank;
- Cardless Cash not available;
- Some in-branch services;
- Some call centre services
Weāre also aware that some customers may also be having issues with their debit card payments.
Due to this incident some of our branches have temporarily closed.
We will provide further updates here.
12:15pm
We are currently experiencing an issue affecting some of our services. We are urgently investigating this and weāre sorry for any inconvenience caused. We will provide further updates here."
You may have noted the double speak here āOur debit and credit cards are working, however, we are aware some debit card payments may be impactedā, so they are working but they might not be working, so just try and if it fails well they are working but they arenāt. Commbankās new āCan Doā.
Newest update (next one after the 9.15 pm update):
" Update 11:00pm
We are working overnight to restore services as soon as we can.
Apologies to all our customers impacted by this."
Sort of your cash is safe with us because you canāt get itā¦