The poster doesn’t know if the fault is major or minor. They have assumed it is the charging cradle that has failed but they don’t know for sure. So they need to return the product and have it assessed. As the cradle and the earbuds are a combined item it may be a major fault if either part is not working.
Would they have bought them if they had know of the existence of the problem? If not that also gives them major fault protection under ACL.
@chrisnir1 needs to get the address of Amazon to return the items for assessment and send them by registered post so they have some proof of being sent. Even better would be to get a Return Authorisation from Amazon to ensure they accept the items.
If Amazon are not willing to deal with @chrisnir1 eg will not accept a possibility of return for assessment, then they need to go formal and start the letter/email writing to put their claim in writing as per ACL requirements. If no adequate response is received in a reasonable time then they need to follow the Fair Trading step and finally they can go to more legal steps eg their relevant Civil and Administrative Tribunal.
CHOICE and the ACCC provide templates for emails and letters to help you create the communication you need. If you search this site looking for ACCC or CHOICE templates you will find a number of hits to select from. Even without those letters you can make a complaint with the ACCC about the service or lack thereof you have received, be warned however it is unlikely that the ACCC will take action of your complaint unless they deem it worthy of their further action.
What the ACCC are most likely to do is file the complaint with others of the same type of Amazon issue to see if it has become an issue big enough for them to take action, this is a very opaque process and no one here can say when or how they will reach a point of reaction. The reality is that it really up to the individual to take action on their own behalf to assert their ACL rights via the legal channels. So if you decide the issue is worth your efforts I very strongly advise you on getting some legal advice about your issue before you commence the action. We on this site do have a topic that has links to free consumer Legal Advice centres that may provide a starting point for you to find some legal advice.
