That is not a terribly satisfactory way to deal with faulty products under the ACL. I would have expected that the stores would have been able to process a reasonable warranty claim, no matter when the product was purchased. Having a store refuse to deal with a claim and for a number to be called is a bit like sending a customer to the manufacturer saying that the it isn’t the retailer’s problem. I wonder if Aldi uses this approach to discourage (reduce number of) warranty claims.
It is also interesting that the Aldi Website says as it appears they don’t want to deal with warranty claims and are trying to push customers to the manufacturer where possible…
“At ALDI, we never want a faulty product, but unfortunately this happens from time to time. Many of our Special Buys come with a manufacturer’s warranty that can last for one or more years. ALDI recommends that If you experience a fault or defect with a product that has a manufacturer’s warranty, you can contact the manufacturer’s helpline for assistance. The number is stated on the packaging and paperwork included with your product and on the product itself. You are also entitled to return to your local ALDI store with the faulty product and acceptable proof of purchase for an alternative remedy.”
The website however does say …one can return the an 'ALDI store with the faulty product and acceptable proof of purchase for an alternative remedy.”
I would be taking a copy of Aldi website on Warranty claims back to the store and requesting a resolution under the ACL.