My story is less about “retribution” and more about buyer beware!
My wife and I have been Foxtel customers for many years. We have a Premium multi-screen subscription, some $111.00+ per month. Likewise, we have had various Sony Bravia TVs, over the years and happy with their products.
In November 2020 I purchased a Sony 42“ Android TV for my wife however, she wanted a smaller set taking up less real estate on the wall of her room.
Back to Sony Centre Nunawading. Can we change the new one, unboxed, for a 32” smaller screen? No problem, great.
By the way, does the 32” display Foxtel? No problem it has an app for Foxtel Play.
Home I go with my Sony KDL32W660E, get our local electrician to relocate aerial and power supply, and fix a bracket to the wall.
Then the fun begins.
After a lot of messing around, I achieve the status that Foxtel displays on the screen. I can view the Foxtel Sky News and the program menu, but I need to log-in. I enter my Foxtel Login and password, Nothing!!! Try again, no response.
Contact Foxtel by phone, can’t wait beyond a half hour. Try their chat-line and have multiple on-line conversations with a help centre, friendly and in a way helpful, but with limited written English, and still no result.
Contact Foxtel by email, lots of exchanges, but no remedial result. Then an email saying I will be contacted by a Manager.
This occurred on a Sunday morning, and after a lot of questions and answers with Lynda at Foxtel I get an answer.
I can log in to Foxtel on my new TV providing I pay for another subscription.
The Foxtel multi-screen subscription only applies to android TVs. A new subscription will cost $25.00 per month for the basic package, and if you want Sport and Documentaries you pay a lot more, of course.
My new Sony has a LINUX operating system (as advised by Lucas at Sony) and they don’t supply a 32-inch android TV !
So, the moral of this story is ask a lot of questions, check and double-check the answers. Sony and Foxtel have not directly misrepresented their products, but they have failed to provide answers that actually answered my questions, but only after wasting my time and some effort on my part.
I have a premium-priced, $600.00 tv, that does not deliver the service I specifically wanted, and my service provider will only facilitate access if I pay double the fees of the current service. Not happy with either of them.