That’s something I’ve been scratching my head over, but in relation to the separate issue of data usage, since I found it could be quite significant as a proportion of lower-quota plans. The participant specifies their plan speed and quota when signing up for the program, but what if they downgraded from, say, a 500 GB to a 100 GB plan? How would Enex know unless told?
Having been on a 500 GB plan when I signed up, the meter uses about 45 GB/month, which didn’t change after upgrading to a 1000 GB plan. But what if I’d downgraded to a 100 GB plan? Few users would know much about the meter’s usage (the FAQ is really vague, in effect telling the participant that ‘it’s small, don’t worry, we’ve got it covered’) and it may not occur to them to tell Choice/Enex about their plan change.
