I have recently become aware that Australia Post has been “Return to Sender” on mail to our secondary address. This mail has never been delivered to our letter box and there is no re-direction in place, it appears to be a decision by the sorting facility. The house in question is a home we live in (now owned by someone else), no one else lives there, but we spend most of our time residing on the farm, some distance away, where we get the bulk of our mail. I just thought it odd that we had not had any mail for a while. Then I started to get calls regarding returned items …
I attempted to lodge a complaint, however my log in details (from my last round with them when they were not carrying out our re-direction) no longer work. I had to re-register and activate. I tried to lodge the issue but AP’s Support says “Sorry. We are experiencing technical difficulties. Please try again.” And again, and again …
Australia Post has been very reliable in the past - but the last 3 years?? No wonder customers are choosing other means of communication.