In regard to several threads on the Choice site including about Lenovo, Samsung, TVs, [quote=“darylhutchins, post:1, topic:15011”]
You think Samsung is bad … try Lenovo.
[/quote][quote=“CaitlinB, post:1, topic:14977”]
Have had a gut full of Samsung
[/quote]
We continue to see the line/statement that the ACCC does not deal with individual cases and uses them to decide if a particular issue is worth more followup. I then read a reply by @PhilT that indicated a site works closely with the ACCC and they report breaches on their site to the ACCC to get action:
“We also work closely with the ACCC and reserve the right to submit all our findings to them. Note that ACCC has fined a number of companies for fake review submissions.
The ACCC can issue an infringement notice where it has reasonable grounds to believe that a person has contravened certain consumer protection laws. For serious misconduct, the ACCC can seek court penalties. The maximum penalty is $220,000 for an individual and $1.1 million for a body corporate, per breach.”
If what is stated above is true why aren’t the ACCC issuing more “infringement notice[s] where it has reasonable grounds to believe that a person has contravened certain consumer protection laws”. Why are they so reticent to take action? If more action was taken, I think more positive results from complaints would result and less legal hardship for consumers would transpire.
But the question could be asked is the ACCC really only there to act as a circuit breaker to protect most businesses from consumer action and that they only act when the situation is so dire that inaction would bring politicians into a discomfort zone.
